Privacy Notice

Last updated: May 2026

Golden Sankofa LLP Customer Privacy Notice

This privacy notice explains how Golden Sankofa LLP collects, uses, stores and protects your personal information when you engage with our services, programmes, fundraising activities, website or communications.

Contact Details

If you have any questions about this privacy notice or how we use your personal information, you can contact us at:

Email: hello@goldensankofa.com

What Information We Collect, Use, and Why

Providing Services and Support

We may collect or use the following personal information to provide services, programmes, support, referrals and related activities:

Names and contact details
Gender
Pronoun preferences
Addresses
Emergency contact details
Photographs or video recordings
Call recordings
Service use history
Health information, including medical conditions, allergies and medical requirements
Dietary information
Information about care or accessibility needs
Information about work, home and living conditions
Information about support requirements
Information about lifestyle, interests or personal history
Records of meetings and decisions
Information about income and financial needs for funding or personal budget support
Payment details, including bank or card information
Website user information, including cookies and website analytics
Information relating to compliments or complaints

Special Category Data

Some of the information we collect is considered “special category” data under UK GDPR and receives additional protection. This may include:

Racial or ethnic origin
Religious or philosophical beliefs
Health information
Sexual orientation information

We only collect this information where necessary and lawful to do so.

Donations, Funding and Fundraising

To receive donations, manage funding and organise fundraising activities, we may collect:

Names and contact details
Payment or banking details

We may also collect limited special category information where relevant and lawful.

Service Updates and Marketing

We may collect or use the following information to send service updates, newsletters or marketing communications:

Names and contact details
Recorded images such as photographs or videos
Call recordings

We will only send marketing communications where we have an appropriate lawful basis, including consent where required.

Research and Archiving

For research, evaluation, learning and archiving purposes, we may collect:

Names and contact details
Addresses
Recorded images such as photos or videos
Call recordings
Records of consent where appropriate

We may also process special category data where necessary for research or safeguarding purposes and where lawful to do so.

Lawful Bases and Your Data Protection Rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Consent
Contract
Legal obligation
Legitimate interests
Vital interests
Public task

Where we rely on legitimate interests, we ensure that our use of personal information is fair, proportionate and does not override your rights and freedoms.

Your Rights

Under UK GDPR, you have rights including:

The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to object to processing
The right to data portability
The right to withdraw consent at any time where consent is used as the lawful basis

To exercise any of these rights, please contact us at hello@goldensankofa.com.

We will respond to requests without undue delay and within one month where applicable.

Where We Get Personal Information From

We obtain personal information:

Directly from you
From charities or voluntary sector organisations working with us
From referral partners or safeguarding organisations where appropriate and lawful

How Long We Keep Information

We only keep personal information for as long as necessary for the purposes for which it was collected, including legal, safeguarding, financial, reporting and operational requirements.

Retention periods may vary depending on the type of information and the reason it was collected. In general:

Service user records are retained for up to 7 years after engagement ends
Financial and donation records are retained for up to 6 years to comply with legal and accounting obligations
Marketing preferences are retained until consent is withdrawn or the information is no longer needed
Safeguarding records may be retained longer where required by law or safeguarding guidance

We regularly review the information we hold and securely delete or anonymise information when it is no longer required.

Who We Share Information With

We may share personal information where necessary, lawful and proportionate with:

Charities and voluntary organisations
Partner organisations involved in delivering services
Organisations involved in safeguarding or welfare protection
Local authorities or councils
Professional advisers, funders or regulators where required
Service providers who support our operations, such as IT or payment processing providers

We do not sell personal information to third parties.

Cookies and Website Analytics

Our website may use cookies and analytics tools to understand how visitors use our website and improve user experience.

You can manage or disable cookies through your browser settings.

How to Complain

If you have concerns about how we use your personal information, please contact us first at: